Business Tips.

Get the knowledge and inspiration you need to run your home and commercial service business better.

The psychology of customer service

The Psychology of Customer Service – Part 1

There seem to be two types of people when it comes to customer service. Those that love it, and those that hate it. If you’re in the latter group, you may just be reaching a roadblock because you do not understand the science behind it. Emotional Intelligence is one of the most important aspects of […]

Customer Service: The Face and Voice of Your Company

Unless you have been living under a rock you have probably heard the phrase “The customer is always right!” While some companies take this at face value, it means far more than just doing what the customer is demanding. It is about taking the time to listen and going as far as needed to understand […]
What SEO is and why your service business needs it in 2020

What SEO is and Why Your Service Based Business Needs it in 2020

What SEO is and Why Your Service Based Business Needs it in 2020 As a business owner who takes an active role in their company’s success, you probably have heard the term SEO, right? – especially while talking to marketing agencies. But what is SEO and why does your service based business need it? For […]
Why Customer Service is So Important

Why Customer Service is So Important and 3 Actionable Tips to Better Your Business

Why Customer Service is So Important and 3 Actionable Tips to Better Your Business In a recent 2020 publication and study, Salesforce noted that 80% of customers believe that the customer support they receive is just as important as the actual service – and it makes sense. Today more than ever customers and consumers have […]