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Service Area Based GMB Profiles and the New Google Update

Service Area Based GMB Profiles and the New Google Update

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With the new Google September 2022 Broad Core Update rolling out over the next 2 weeks there has already been an immediate impact for some Google My Business profiles. Specifically, Service Area based GMB profiles are quite literally disappearing off of the ranking. When a heat map via LocalViking  was used to look at their […]

How To Leave a GMB Review Without a Gmail Account

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Reviews of a GMB (Google My Business) have shown to be one of the biggest impacts on a GMB and its map pack ranking! A review also gives local businesses credibility with potential customers over other local competitors and improves Google Ranking for Local SEO. When you’re logged in to a Gmail account, leaving a […]
Psychology of Customer Service

The Psychology of Customer Service – Part 1

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There seem to be two types of people when it comes to customer service. Those that love it, and those that hate it. If you’re in the latter group, you may just be reaching a roadblock because you do not understand the science behind it. Emotional Intelligence is one of the most important aspects of […]